Educating your customers on how to care for their interior engraved decorative concrete once you’ve finished the job is important in two ways.
First, it’s important for the customer to have a floor that remains attractive. They’ve paid you well, and they deserve a beautiful surface that lasts a lifetime.
Second, it’s important to you. Your reputation as a decorative concrete installer is at stake. Your customer, and everyone else who sees it, will blame you if the concrete becomes scratched, stained, or fades. Word of mouth advertising – whether it’s good or bad news – travels quickly and carries a lot of weight.
Educate your customer about the proper care and maintenance of the surface using these simple steps.
1. Entry Mats
A good scraper mat outside each entrance removes debris such as sand, pebbles and mud that can scratch or mar the concrete surface. Interior mats help stop dust and moisture before it can be deposited on the floor.
2. Furniture Pads
Avoid nasty scratches from chairs, tables and other furniture by using felt pads and tap-in protectors. Urge your customers to use them.
3. Regular Cleaning
Dust mopping and damp mopping are essential. Just as tiny particles of sand on sandpaper wear away a surface, grit carried in from outdoors will wear away the finish on the floor as it’s repeatedly walked on. Also, caution your customer to clean up spills as quickly as possible.
Use plain water or a neutral cleaner when mopping. NEVER use bleach, vinegar, ammonia, pine oils or high phosphate cleaners since they can be corrosive to the finish.
4. Reapply Floor Finish
Explain to your customer that floor finish is the maintenance top coat applied to protect the sealer and add shine. It will usually need to be reapplied once or twice a year, depending on the amount of traffic on the floor.
Make a note to check with your customer when it’s time to reapply Concrete Resurrection Floor Finish. It can mean some extra income for you.
If you have questions about any of our tools, products or processes, give us a call at 1-800-884-2114.